A complaint may be submitted by a Guest:
a) in writing to the Aparthotel’s address – ul. Długa 7/6, 31-147 Krakow,
b) in electronic form via e-mail to the following address: email@example.com.
It is recommended that the Guest provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the failure or other defect, and
(2) contact details of the person submitting the complaint – this will facilitate and speed up the consideration of the complaint.
(The requirements specified in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.)
The Aparthotel will respond to the complaint received from the Guest and inform about the method of considering the complaint, in particular in writing or via e-mail, if the Guest provided an e-mail address for this purpose. The Aparthotel will respond to the complaint to the Guest within 30 days of receiving it unless separate regulations provide otherwise.